Contact Us

King ElChart is operated as an international marketplace. The contact details below are for the Platform team — for pre-sale questions about the marketplace, account issues, refund requests, billing, seller registration, or any other Platform inquiry. For product-specific technical questions, you can also message the Seller directly through the product page.

Business Information

Platform Operator: Mohamed Maher Elsayed Mohamed

Brand: King ElChart

Country: Egypt

Governorate: Qalubya

Contact Channels

Email: support@KingElChart.com

Phone: +20 102 875 0790

WhatsApp: +20 102 875 0790

Telegram: @KingElChart_Channel

YouTube: YouTube / King ElChart

Working Hours

Sunday to Thursday, 10:00 AM to 8:00 PM (Cairo time, GMT+2). Limited availability on Fridays and Saturdays.

Email and WhatsApp messages are typically answered within 24 hours on business days.

Best Way to Reach Support

For Platform issues (account, payment, refund, license delivery), email support@KingElChart.com with your order ID, the product name, your MetaTrader Account Number or Machine ID, and a clear description of the issue (with screenshots or logs if possible). For product-specific technical questions or feature requests, you can additionally contact the Seller through the messaging system on the product page.